Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to exercise your right of withdrawal and request a return.

To be eligible for a full refund, your item must be unworn or unused, with tags, and returned to us. We kindly ask you to return items in their original packaging whenever possible. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@studiohug.com. Please note that returns will need to be sent to the following address: Zollstangenplatz 1 I-39100 Bozen Italy

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items sent back to us without first requesting a return will not be accepted."

You can always contact us for any return question at hello@studiohug.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned under the statutory right of withdrawal, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as unsealed beauty products for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

(Note: Gift cards cannot be returned).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 14 days of us receiving the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since you shipped your return back to us, please contact us at hello@studiohug.com.